Clear Custom String Formatting

The ability to clear formatting of rich-text entries for custom strings is now available in Letter Custom String Maintenance. Rich-Text formatting (frequently occurring by copying and pasting text from MS Word) may cause invalid characters to appear in letter templates and reflect various fonts, styles, and sizes throughout letters.

Step 1: From the Administration and Maintenance tab, select Miscellaneous Setup. Then, select Letters and click on Custom Strings.

Step 2: Expand the Language section and each subsection in which custom text exists. Then, select the Custom Text where formatting needs to be cleared and click Clear Formatting.

Step 3: If you are sure you wish to clear formatting from a custom string, click Yes.

Step 4: The selected Custom Text field will be stripped of all rich-text formatting. After you have completed clearing all formatting, click Save Changes.