Cafeteria Operator (Back Office) Cash Kiosk
- Robin Rodrigue
A meal must be running in order for the Cash Kiosk to accept payments. The Manager will need to perform daily functions on the Cash Kiosk in conjunction with serving lines and other back office operation. From the Desktop, double-click on the NewtonPOS icon or click Start Kiosk Operation from the Kiosk Admin Panel to launch the cash kiosk. After all meals have been served for the day, complete your daily operations. Enter your Blind Deposit (if applicable). Print your Before-Posting Reports, specifically the Cash Drawer Report. Empty the Cask Kiosk. Use the key to open the access panel. To remove coins, slide the coin collection box up. To remove bills, reach under the Cash Box and press down on the latch. Then, lift the box off and remove cash. Once all money has been removed, replace the Coin Box and Cash Box back in their proper places and lock the Cash Kiosk. Count all cash collected from the Cash Kiosk. Post the Operating Day. In the Bank Deposit tab, complete Bank Deposit details. In the Daily Figures tab, review the transactions and make necessary changes. Once you have reviewed the daily figures, click Reviewed in the top right-hand corner. You may also want to review POS Batches for the Cash Kiosk. Select a batch and click the Review button to open the Edit/Review POS Batches window and review batch information. Print After-Posting Reports. In order to access the Cash Kiosk Admin Panel, you must enter the administrator password. The Start Kiosk Operation allows you to bring the Cash Kiosk online and launch the home screen. If you do not wish to have the Cask Kiosk accept payments during a meal, click Go Offline. The home screen will display with the following message: We're sorry, this terminal is not currently accepting payments. Please try again later or pay online at www.myschoolbucks.com. In most cases where the network connection has been lost, the system will automatically reconnect and sync with the manager's machine. On occasion, you may need to manually initiate the synchronization process. Click Connect to Server. You will see a series of processes run while connection is established. When first establishing a serving line, configurations need to occur. Sometimes these settings need to be changed if the back office computer is replaced or there are changes in the network. You should contact your cafeteria supervisor or Central Office contact if you feel changes need to occur. Advanced Support Tools Advanced Support Tools allow the database to be repaired or deleted, send data to tech, or allow MCS to remotely connect to your machine. Repair Local Database Delete Local Database Send Data to Tech If requested (and permissions allow), you can click Send Data to Tech in order for data to be sent to MCS for restoration and troubleshooting in order to reach a resolution. Select which data to send to tech. Then, click Ok. Ensure Local Database is checked. The Photo Database does not apply to the Cash Kiosk. Leave this option unchecked. If you have additional files you would like to send, click the ellipsis icon to locate and select the file from your local or network drive. Ensure Additional Files is checked. MCS Remote Assistance Click MCS Remote Assistance. Type the code you received from your Support agent. Then, click Start Support Session. You will be prompted by a series of processes that need to run in order for connection to occur. Java must be installed in order for the connection to authorize and run properly. If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or whatever other positive answer is provided. Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue. If there are pending batches that need to be sent to the main computer, click Send Pending Batches. Send Archived Batches In cases where a batch has not appeared on the back office machine or there were issues with importing a batch, you may choose to locate the archived batches to resend. Click Send Archived Batches. You should review the Date modified column in order to ensure you are selecting the correct batch. Once you have selected the correct batch, click Open. The Cash Kiosk system is equipped to alert you when the majority of possible errors exist. Most errors are self-explanatory. Refer to the troubleshooting table below to review ways to resolve any issues. Cash Kiosk Receipt Printer Information The Cash Kiosk will not prompt you about any issues with the receipt printer due to the nature of printers and how they are recognized in a computer system. If the receipt printer is out of paper, you may be prompted by the Windows operating system. If the printer is unplugged, no notification will occur. Additionally, in order to replace paper in the printer, you will need to remove the Coin Box in order to place the new roll on the arm. When the Cash Kiosk is full functional, the following message is displayed. When an issues exists, the following symbol flashes with a system status error message: Error Message Resolution No meal is running Start a meal in Newton Network failure communication with server Wait a few seconds for the systems to sync and communication to occur Your network is currently down. The system will automatically sync once it is up again. Your network cable has been unplugged. Check the connections. The system will automatically sync once it is connected again. Barcode scanner is not working: The system cannot find the file specified. The barcode scanner has been unplugged. Check the connections. You will need to enter the admin code and click Start Kiosk Operation. Currency validator #X is not working: The port "COMX" does not exist. The currency validator has not been setup correctly in Serving Line settings. Refer to the Coin Acceptor or Bill Validator instructions for details. Newton and Newton POS will need to be restarted once changes have been made. Currency validator #X is not working: Unknown error. The coin acceptor or bill validator have become unplugged. Check connections. The system will automatically sync once it is connected again. Currency validator #X needs attention: Cash box has been removed. The cash box has been removed or is not properly aligned. Replace the collection device or remove it and replace the device again. The system should return to All systems are fully operational or No meal is running. Serving Line Settings A student has a set amount of time to complete an action on each of the screens before the system either resets to the home screen or determines payment has been completed. These times are established in Serving Line settings. From the MySchoolBucks Cash Kiosk home screen, have the student scan the ID card or enter the POS ID. The student must enter his/her birthdate if the required by Serving Line setup. Then, click Enter. Birthdates may be entered as MMDDYY or MMDDYYYY. Leading zeros are not required (e.g. 7476 versus 07047 or 070417766). The student should enter cash and change into the system. When all money has been entered, the student may click Done, Done (No Receipt), or Print Receipt. Depending on Serving Line setup, options may vary. Once a payment has been accepted and the student has clicked one of the options in Step 3, a message will appear with the total payment amount. The student may choose to click Ok; however, the screen will automatically refresh to the home screen after the established amount of time determined in Serving Line settings. Cafeteria Operator Daily Operations
Admin Panel
Start Kiosk Operation
Go Offline
Connect to Server
Line Setup
Each time Newton POS is started, a sync occurs in order to ensure the data is accurate. Your database may become corrupt on occasion. If you feel your database has become corrupted, please contact Support before proceeding with repairing your database.
Each time Newton POS is started, a sync occurs in order to ensure the data is accurate. Your database may become corrupt on occasion and repairing the database does not resolve the issue. If you feel your database has become corrupted, please contact Support before proceeding with repairing your database.
On occasion, it may be necessary for MCS to review your data for issues. This allows MCS to troubleshoot items while allowing you to continue to perform any tasks on your computer.
If you are having an issue and have submitted a case to Support, a support representative may contact you and as to connect remotely to your computer in order to work through the issues.
Send Pending Batches
Troubleshooting
Student Usage
