The Serving Line Instant Messenger allows instant communication for site users (site supervisor, line operators, feeder school users). The instant messenger can be used from the Site Supervisor and Line Operator machines.
Instant messaging occurs in real-time only. If a user if offline, the instant messages will not appear when the user logs on.
Site Supervisor
Location:
Step 2: Click the Say button to begin a query of all available users attached to the site location who are currently logged in.
Step 3: Choose a selected user or Broadcast/Everyone to send a message to everyone attached to the site location. The Broadcast/Everyone option is an ideal tool to covey important messages quickly. Then, click Ok.
Step 4: Enter your message in the box and click Ok.
Line Operator
Instant messaging can occur at any point during normal POS line operations and during alerts (such as allergy alerts).
Step 1: Click on the Chat 
button located in the lower, right-hand corner of your screen.
Step 2: Click the Say button to begin a query of all available users attached to the site location.
Step 3: Choose a selected user or Send to Everyone attached to the site location. The Send to Everyone option is an ideal tool to covey important messages quickly. Then, click Ok.
Step 4: The on-screen keyboard instantly appears allowing you to type the message by using the keyboard, mouse, or touch screen. Click Ok to send the message.
Receiving & Responding to Instant Messages