Biometric Enrollment Troubleshooting and Enhancements assists in making determinations about a customer's enrollment.
Location:
Central Office, Area Supervisor, and Site Supervisor
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The Biometric Enrollment Report allows you to review enrollment details. If a customer is having repeated issues on the serving line, the report can be run to show the device type and date of last enrollment. If the customer enrolled using the Child Hand Guide and is now using the Big Hand Guide, re-enrollment is necessary. If has been a number of years since the customer has enrolled, re-enrollment may be necessary. |
Step 1: From the Reports & and Letters tab, locate Customer Info. Then, select Biometric Enrollment Report.
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Step 2: Set the Biometric Enrollment Report details you wish to be included in the report. By choosing the Show Everyone Report Mode, you can view all customers and enrollment details.
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Step 3: Once you have completed setting Biometric Enrollment Report options, click Ok to generate the Biometric Enrollment Report.
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POS Line Operator
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Biometric enrollment information can be viewed from the Line Operator's end when choosing the Enroll function. If the customer enrolled using the Child Hand Guide and is now using the Big Hand Guide, re-enrollment is necessary. If has been a number of years since the customer has enrolled, re-enrollment may be necessary. |
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Step 1: From the Point of Sale main customer menu, select Enroll.
Step 2: Choose the customer whose enrollment details you wish to view.
Step 3: Note the biometric details (biometric type, date captured, person capturing information, and location capture occurred). If no information is present, the customer has not yet registered.
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