In order for the program to support availability groups, all active user sessions will need to be ended upon upgrade and program relaunch. | Info |
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| title | Ending Active Sessions |
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| Ending sessions will disconnect anyone who is currently logged in to the program and the user will receive an error message when attempting to reestablish a connection with the database. The user will need to close the program and log back in. |
| Note |
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| You may see a number of active sessions in your list. Active sessions may appear for the following reasons: - User is currently logged into the system (actively or passively)
- User may have had equipment failure and was not properly logged out
- User may have lost network connectivity
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Step A: Upon opening the program after upgrading, the Users Session Monitor screen will appear. Review all users and logged sessions. Next, click in the checkbox at the top of the screen to select all users or in individual checkboxes to select users individually. Then, click End Session. | Note |
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Click the Refresh button once you have contacted users to log out of the program to ensure they no longer appear in the list. |
| Warning |
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| Terminating a session will cause the user to lose any unsaved work. It is recommended that you run the upgrade at a time when the least number of users are logged in to the program. You will not be able to login to the system until all active sessions are ended. You may contact the users to log out of the program manually or select to end their session and terminate their database connection. 
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Step B: A warning message will appear before active sessions are terminated. Read the warning. If you wish to continue, click Yes.
Step C: All active sessions are terminated. Click Continue to complete system upgrade and login.
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