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Overview

Documentation about MCS Software is available in Confluence. Additional navigation information is included in each knowledge base overview page.

Basic Navigation
Advanced Searching
  1. Log in to the Customer Connect.
  2. Click on the SUPPORT tab at the top of the window.
  3. From the drop-down menu, select ARTICLES.
  4. Click on VIEW MCS KNOWLEDGE CENTER to be directed to the Confluence landing page.
  5. Choose the space of the documentation you would like to view. (For this example, the Newton knowledge base has been chosen.)
  6. Navigation of the manuals can be accomplished through links, the sidebar, or the breadcrumb trail. The page you select appears to the right of the navigation sidebar.
    1. Expandable Details - Some sections of the documentation are expandable to provide added detail while saving space. Click on the arrow or link next to the arrow to expand/collapse details.
    2. Table of Contents - The table of contents provides links to sections in the page to allow for quick navigation and access of information.Additionally, Return to Top functionality redirects you to the Table of Contents at the top of the page.
    3. Additional Links - Additional links are provided in the documentation. The links are to additional pages within the Franklin Manual, other reference material in the Knowledge Base, external websites, and email contacts.
    4. Search - There are various ways to search within Confluence. 
      Global Site Search - You may use the top search panel to conduct a search across the entire Confluence instance. This will generate a broad list of all available keywords throughout all spaces. e.g. Menus would return suggestions where "menus" appears in the entire instance with suggestions in the Newton, Edison, and the General Knowledge Center spaces.
      Specific Space Search - You may use the space search, located at the top of every manual page to enter keywords and return suggestions specific to the space/manual in which you are conducting the search. e.g. Serving Line will return suggestions where "serving line" appears in the Newton manual.

 

Advanced Searching Overview

For more advances searches, Confluence, like many search engines, utilizes Boolean logic. Boolean searches are conducted through Boolean operators such as AND, OR, and NOT to limit, widen, or define your search. They combine words/phrases for logical relationships and retrieve those results.

Confluence terms are pulled from a dictionary (bundled in Confluence) and words are mined from within the content system.

Performing a Full Search

AND Search
Accepting SuggestionsNOT Search
Exact Phrase SearchGrouping Search

OR Search

Title Search
    1. Use the Search box in the upper right-hand corner to type a term, Then, press Enter.
    2. In the Spaces screen, locate the item you are looking for and click on the title to open the page.

If a typographical error is made while searching, Confluence returns with 'Did you mean:' and alternative spelling(s).

Click the correct term.

Enter a term in the Search box with quotes before and after the term.
 

Confluence ignores common words such as "and."

Enter terms with OR between them.

OR must be in capital letters.

Enter terms with AND between them.

AND must be typed in capital letters.

Enter terms with NOT between them.

NOT must be typed in capital letters.

Grouping searches combine terms such as AND, OR, and NOT in one statement for results.

In the example below, the search must contain "Franklin" and can contain "task" or "operations."

Search results only occur throughout titles and not the body of the entire space.

Enter the word Title: and type the text for the title you are searching.

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