Heartland Support Central Basics

Log in to Support Central

1. Login to the Customer Portal by navigating to http://help.heartlandschoolsolutions.com, then click Login to be taken to the login page. If you do not have an account, you can request access by sending an email to hss_resourcecentralrequest@e-hps.com.

   

2. You will now have access to the Support Portal. Select an option from the drop-down menus at the top of the page, or enter a word or phrase in the search bar to search our library of knowledge articles.

   

• Home - Click the home button to return back to the main Support Central page.

• Knowledge - Access the MCS Download Center or other Heartland product learning centers from here. You can also access our File Library or look through knowledge articles related to your Heartland product(s).

• Topics - Select your product from the drop-down menu to see the associated knowledge articles.

• District Management - Select an option from the drop-down menu to review cases, contacts, addresses, and invoices for your district.

• Ideas - Let your voice be heard! Submit an idea you have about things we could improve in the future!

Your Profile

Select your name from the upper-right corner, then select an option from the drop-down menu.

• Home - Return back to the Support Central home page.

• My Profile - View your profile information and some basic engagement statistics.

• My Settings - Update who can see your profile information.

• Contact Support - View support cases for your district or submit a new case.

• Logout - Logs you out of Support Central.

Contact Support

We are always here for you!