Documentation about MCS Software is available in Confluence. Additional information of navigation is included in the homepage of each knowledge base.
Basic Navigation
Step 1: Login to the Customer Portal by accessing the Heartland Payment Systems - School Solutions - MCS Software homepage. Then, select one of the following 3 options:
- Click on Sign In and select MCS Customer Portal.
- Click the Support link on the right under MCS Software and select the MCS Customer Portal link.
- Click the Support tab and select the MCS Customer Portal link.
Step 2: Enter your Username and Password and click Login.
Step 3: Choose the MCS Knowledge Center link..
Step 4: Choose the space of the documentation you would like to view. (For this example, the Newton knowledgebase has been chosen.)
Step 5: Navigation of the manuals can be accomplished through links, the sidebar, or the breadcrumb trail. The page you select appears to the right of the navigation sidebar.
- Expandable Details -Some sections of the documentation are expandable to provide added detail while saving space. Click on the arrow or link next to the arrow to expand/collapse details.
- Table of Contents - The table of contents provides links to sections in the page to allow for quick navigation and access of information.
- Additional Links - Additional links are provided in the documentation. The links are to additional pages within the Franklin Manual, other reference material in the Knowledge Base, external websites, and email contacts.
Advanced Searching
For more advances searches, Confluence, like many search engines, utilizes Boolean logic. Boolean searches are conducted through Boolean operators such as AND, OR, and NOT to limit, widen, or define your search. They combine words/phrases for logical relationships and retrieve those results.
Confluence terms are pulled from a dictionary (bundled in Confluence) and words are mined from within the content system.
| Performing a Full Search |
| Accepting Suggestions |
| OR Search |
| AND Search |
| NOT Search |
| Grouping Search |
| Title Search |
Quick Navigation
- Search the entire site - Use the Search box in the upper right-hand corner to type a term. Notice a list of items appears as the term is entered as well as the location (Franklin, Newton, Apply for Lunch). Then, use the mouse or keyboard to scroll and select an item.
- Search the space - Use the Search box on the left to type a term. The search will narrow results only to the space you are currently viewing (Franklin: reports).
Performing a Full Search
- Use the Search box in the upper right-hand corner to type a term, Then, press Enter.
- In the Spaces screen, locate the item you are looking for and click on the title to open the page.
- Use the Search box in the upper right-hand corner to type a term, Then, press Enter.
Accepting Suggestions
If a typographical error is made while searching, Confluence returns with 'Did you mean:' and alternative spelling(s).
- Click the correct term.
Exact Phrase Search
- Enter a term in the Search box with quotes before and after the term.
- Enter a term in the Search box with quotes before and after the term.
Confluence ignores common words such as "and."
OR Search
- Enter terms with OR between them.
OR must be in capital letters.
AND Search
- Enter terms with AND between them.
AND must be typed in capital letters.
NOT Search
Enter terms with NOT between them.
NOT must be typed in capital letters.
Grouping Search
Grouping searches combine terms such as AND, OR, and NOT in one statement for results.
In the example below, the search must contain "Franklin" and can contain "task" or "operations."
Title Search
Search results only occur throughout titles and not the body of the entire space.
- Enter the word Title: and type the text for the title you are searching.
