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Remote Assist Remote Assist

Remote Assistance

The Remote Assistance button allows you to quickly access MCS Software's homepage. Then, you can select the MCS Connect tab for MCS Support to have an MCS representative remotely connect to your computer, if necessary.

1. From the Utilities

   tab

    tab, click the Remote Assistance

   button

    button. 

   Note
   Webex requires an Operating System of Windows Vista or greater or Mac 10.6 or greater.

   
   

2. Type the code meeting number you received from your Support agent. Then, click Start Support Session Join.
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3. You will be prompted by a series of processes that need to run in order for a connection to occur.
   
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   Info

   Java must be installed in order for the connection to authorize and run properly. Webex requires your computer to have JavaScript and Cookies enabled. Active X should be enabled and unblocked for Microsoft Internet Explorer (recommended). If you receive any type of notification or pop-up in regards to Java or Active X, please select select Run, Yes, Install, or whatever any other positive similar answer which is provided.

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4. The Allow Desktop Control prompt will ask you for permission to let the MCS Support Agent see and control your screen. Selecting the Grant permission for all actions during this session without prompting again checkbox will allow the MCS Support Agent to freely transfer files and click around your screen without prompting you for permission more than once. Click Ok to continue.
   
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5. Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue.

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1. see a Remote Support window with a chat option. If you are not the phone, you can type messages to your MCS Support Agent. You may also cancel the Webex by selecting Leave Session or the red X.
   
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News News

News and Announcements

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1. From the Utilities tab, click the News and Announcements button.
2. News and Announcement (similar upon login) will appear.
   
   1. Click the Read More link to review further information.
   2. If you no longer wish to have the announcement show upon login, place a checkmark in the Mark as Read box.
   3. If you wish to subscribe to the RSS feeds, click the link at the bottom of the window.
   4. Click Close when you are done reading announcements.

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