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- Select the Software Downloads tab in the Customer Portal, or choose Download software in the Common Links section.
- Select the Franklin folder.
- Select the InstallFranklin.exe file. Choose either Run or Save (systems not using Internet Explorer may not have a Run option).
- If you Save the file, take note where the file is being saved on your computer or network.
- If you select Run, proceed to Step 3.
Step 3: Install Franklin
If the Install file was Saved and not Run, double-click the file to install. Follow the on-screen prompts to complete the installation process.
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