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  1. Login to the Customer Portal by accessing the Heartland Payment Systems - School Solutions - MCS Software homepage. Then, select one of the following 3 options:
    1. Click on Sign In and select MCS Customer Portal.
    2. Click the Support link on the right under MCS Software and select the MCS Customer Portal link.
    3. Click the Support tab and select the MCS Customer Portal link.
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  1. Enter your Username and Password and click Login.
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  1. Choose the MCS Knowledge Center link.

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  1. Choose the space of the documentation you would like to view. (For this example, the Newton

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  1. knowledge base has been chosen.)

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  1. Navigation of the manuals can be accomplished through links, the sidebar, or the breadcrumb trail. The page you select appears to the right of the navigation sidebar.
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    1. Expandable Details - Some sections of the documentation are expandable to provide added detail while saving space. Click on the arrow or link next to the arrow to expand/collapse details.
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    1. Table of Contents - The table of contents provides links to sections in the page to allow for quick navigation and access of information.
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    1. Additional Links - Additional links are provided in the documentation. The links are to additional pages within the Franklin Manual, other reference material in the Knowledge Base, external websites, and email contacts.
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Note

Confluence terms are pulled from a dictionary (bundled in Confluence) and words are mined from within the content system.

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    1. Use the Search box in the upper right-hand corner to type a term, Then, press Enter.

     
    1. In the Spaces screen, locate the item you are looking for and click on the title to open the page.

If a typographical error is made while searching, Confluence returns with 'Did you mean:' and alternative spelling(s).

Click the correct term.

Enter a term in the Search box with quotes before and after the term.
 

Note

Confluence ignores common words such as "and."

Enter terms with OR between them.

Note

OR must be in capital letters.

Enter terms with AND between them.

Note

AND must be typed in capital letters.

Enter terms with NOT between them.

Note

NOT must be typed in capital letters.

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Search results only occur throughout titles and not the body of the entire space.

Enter the word Title: and type the text for the title you are searching.