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If upgrades are available, there will be an upgrade notification in the bottom right-hand corner of the window.Step 1:
- From the Utilities tab, locate and click on Check for Upgrades.
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- If an upgrade is available, a Continue window will appear informing you as upgrade is available. Click Yes to continue with the upgrade.
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- You must restart Edison in order for changes to take place. Click Ok to continue. You may need to close Edison completely in order for changes to take place.
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Data can only be sent to Tech from the Server. |
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- From the Utilities tab, click the Send Data to Tech button.
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- In the Send data to tech window, select the Database Backup. You may also send additional files by clicking on the
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- ellipsis button and selecting files from your local drive.
Once the transfer is complete, inform your MCS Support case worker or submit a case if you have not yet done so.
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The Customer Portal button allows you to quickly access the Portal tools. Portal tools include the ability to create a new sales request, browse documentation, create a new support case, browse the knowledge base, create/browse ideas, download access certain software downloads, search/browse solutions, and update contact information.Step 1:
- From the Utilities tab, click the Customer Portal button.
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- You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
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- Enter your Username and Password. Then. click Login. If you do not have a username and password, contact Support.
Complete any necessary tasks.
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The Remote Assistance button allows you to quickly access MCS Software's homepage. Then, you can select the MCS Connect tab for MCS Support to remotely connect to your computer if necessary.Step 1:
- From the Utilities tab, click the Remote Assistance button.
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- Type the code you received from your Support agent. Then, click Start Support Session.
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You will be prompted by a series of processes that need to run in order for connection to occur.
Info Java must be installed in order for the connection to authorize and run properly. If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or whatever other positive answer is provided.
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- Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue.
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The News and Announcement button allows you to view important announcements sent to you by MCS Software.Step 1:
- From the Utilities tab, click the News and Announcements button.
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- News and Announcement (similar upon login) will appear.
- Click the Read More link to review further information.
- If you no longer wish to have the announcement show upon login, place a checkmark in the Mark as Read box.
- If you wish to subscribe to the RSS feeds, click the link at the bottom of the window.
- Click Close when you are done reading announcements.
