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Step 1: From the Utilities tab, click the Customer Portal button.
Step 2: You You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
Step 3: Enter your Username and and Password. If . Then. click Login. If you do not have a username and password, contact contact Support.
Complete any necessary tasks.
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Step 1: From the Utilities tab, click the Remote Assistance button.
Step 2: From the MCS Software homepage, click the MCS Connect tab.
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Step 4: you Type the code you received from your Support agent. Then, click Start Support Session.
Step 3: You will be prompted by a series of processes that need to run in order for connection to occur.
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Java must be installed in order for the connection to authorize and run properly. If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or whatever other positive answer is provided. |
Step 54: Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue.
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