Customer Portal Basics

Logging into the Customer Portal

Step 1 - Open the MCS Customer Portal in your web browser (http://customers.mcssoftware.net).

Step 2 - Enter your login information. If you do not have login information, contact MCS Customer Support.

Step 3 - You will be taken to your District/School Home Page. From here you can access all areas of the portal.

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Home Page Layout

The Home Page is broken into sections to make browsing easier to navigate. Some of the topics are redundant from one section to another.

• Top Tab Menu
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  • Home -
  • Cases -
  • Solutions -
  • Documents -
  • Ideas -
  • Software Downloads -
  • Sales Requests -
  
  
• Common Links
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  • Create a case for CUSTOMER SUPPORT -
  • Request Sales Information -
  • View Ideas -
  • Browse Solutions -
  • Browse Documents -
  • Download software -
  • UpdateMyInformation -

• Get Online Support
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• Find Solutions
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• Recent Items
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• Account Information
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  • Portal Login -
  • Your Support Level -
  • Representative Information -

• Portal Quick Links
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  • Create New Sales Request -
  • Create New Support Case -
  • Create/Browse Your Ideas -
  • Search/Browse Solutions -
  • Browse Documents -
  • Browse Knowledgebase -
  • Download software -
  • Update Contact Information -

• Important News and Software Downloads
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  • Portal Login -
  • Your Support Level -
  • Representative Information -