Page Comparison

Logging into the Customer Portal

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Log in to Support Central

1. Login to the Support Central by navigating tohttp://help.heartlandschoolsolutions.com, then click Login to be taken to the login page. If you do not have

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Home Page Layout

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• Home -
• Cases -
• Solutions -
• Documents -
• Ideas -
• Software Downloads -
• Sales Requests -

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• Create a case for CUSTOMER SUPPORT -
• Request Sales Information -
• View Ideas -
• Browse Solutions -
• Browse Documents -
• Download software -
• UpdateMyInformation -

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• Portal Login -
• Your Support Level -
• Representative Information -

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• Create New Sales Request -
• Create New Support Case -
• Create/Browse Your Ideas -
• Search/Browse Solutions -
• Browse Documents -
• Browse Knowledgebase -
• Download software -
• Update Contact Information -

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1. an account, you can request access by sending an email to hss_resourcecentralrequest@e-hps.com.

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   You will now have access to the Support Portal. Select an option from the drop-down menus at the top of the page, or enter a word or phrase in the search bar to search our library of knowledge articles.

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  Home - Click the home button to return back to the main Support Central page.

• Getting Started - Access various product resources, including the MCS Download Center, Mealviewer, and MySchoolBucks.

• Knowledge - Access our Start of School Playbook, our blog, or browse our library of Knowledge Articles.

• More - Access information for Training and Events, participate in community discussions or submit an idea, or update your District accounts and contacts.

Your Profile

Select your name from the upper-right corner, then select an option from the drop-down menu.

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• Home - Return back to the Support Central home page.

• My Profile - View your profile information and some basic engagement statistics.

• My Settings - Update who can see your profile information.

• Contact Support - View support cases for your district or submit a new case.

• Logout - Logs you out of Support Central.

Contact Support

We are always here for you!