Page Comparison

Logging into the Customer Portal

Step 1: Login to the Customer Portal by accessing the Heartland Payment Systems - School Solutions - MCS Software homepage. Then, select one of the following 3 options:

1. Click on Sign In and select MCS Customer Portal.
2. Click the Support link on the right under MCS Software and select the MCS Customer Portal link.
3. Click the Support tab and select the MCS Customer Portal link.

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Log in to Support Central

1. Login to the Support Central by navigating tohttp://help.heartlandschoolsolutions.com, then click Login to be taken to the login page. If you do not have

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Top Tab Menu - Select a tab to view the page for that subject.

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• Home
• Cases

Home Layout

Welcome, client

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• • My Profile - Your account information as displayed in the My Account information section. Click the link to view your profile and make changes.
  • Logout - Logs you out of the customer portal.

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• • New Support Case - Create a new case in the support queue.
  • MCS Knowledge Center - Access information about the MSchool Tools Suite
  • Download Software - Download upgrades for software, scanner drivers, custom plugins, etc.

Release Notes - Click on the appropriate software link to review release notes for a program..

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Recent Items - List of recently active cases.

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• Support - Create a new case in the support queue.
• Corp Site - Opens the Heartland School Solutions homepage.

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1. an account, you can request access by sending an email to hss_resourcecentralrequest@e-hps.com.

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   You will now have access to the Support Portal. Select an option from the drop-down menus at the top of the page, or enter a word or phrase in the search bar to search our library of knowledge articles.

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  Home - Click the home button to return back to the main Support Central page.

• Getting Started - Access various product resources, including the MCS Download Center, Mealviewer, and MySchoolBucks.

• Knowledge - Access our Start of School Playbook, our blog, or browse our library of Knowledge Articles.

• More - Access information for Training and Events, participate in community discussions or submit an idea, or update your District accounts and contacts.

Your Profile

Select your name from the upper-right corner, then select an option from the drop-down menu.

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• Home - Return back to the Support Central home page.

• My Profile - View your profile information and some basic engagement statistics.

• My Settings - Update who can see your profile information.

• Contact Support - View support cases for your district or submit a new case.

• Logout - Logs you out of Support Central.

Contact Support

We are always here for you!