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This page houses information about tools in the |
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Heartland group. These tools are built-in tools to assist Districts in passing and receiving information efficiently. |
All functions can be accessed by first clicking on the Utilities tab. Then, locating MCS Software in the ribbon.
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If upgrades are available, there will be an upgrade notification in the bottom right-hand corner of the window.
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- From the Utilities tab,
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- select Check for Upgrades
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- If an upgrade is available, a Continue window will appear informing you an upgrade is available. Click Yes to continue with the upgrade.
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- You must restart
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- MSA Client in order for changes to take place. Click OK to continue. You
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- need to close
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- MSA Client completely in order for changes to take place.
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At times, you may have trouble with your software. In order for
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Support to troubleshoot some issues, you can Send Data to Tech. This allows
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Support staff to pull the data from your District and replicate the issue for further action.
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Data can only |
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be sent to Tech from the server. |
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- From the Utilities tab,
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- select Send Data to Tech
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n the Send data to tech window, select the Database Backup. You may also send additional files by clicking on the
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ellipsis button and selecting files from your local drive.
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Note
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Log Files Log Files provide a history of actions executed by a database. These files are useful to assist MCS Support in narrowing down reported problems.
By default, log files are included when sending Data to Tech. You may unselect the checkbox if you do not wish to send log files with your database.
Once the transfer is complete, inform your
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Support
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caseworker or submit a case if you have not yet done so.
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The Customer Portal button allows you to quickly access the Portal tools. Portal tools include the ability to create a new sales request, browse documentation, create a new support case, browse the knowledge base,
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access certain software downloads,
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and update contact information.
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- From the Utilities tab,
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- select Customer Portal
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- You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
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- Enter your Username and Password.Then, click Login. If you do not have a username and password, contact Support.
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- Complete any necessary tasks.
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The Remote Assistance button allows you to
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have an MCS representative remotely connect to your computer, if necessary.
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From the Utilities tab, click the Remote Assistance button.
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Note Webex requires an Operating System of Windows Vista or greater or Mac 10.6 or greater.
- Type the meeting number you received from your Support agent. Then, click
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- Join.
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You will be prompted by a series of processes that need to run in order for a connection to occur.
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Webex requires your computer to have JavaScript and Cookies enabled. Active X should be enabled and unblocked for Microsoft Internet Explorer (recommended).
If you receive any type of notification or pop-up in regards to Java or Active X, please select Run, Yes, Install, or
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any other
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similar answer which is provided.
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- The Allow Desktop Control prompt will ask you for permission to let the MCS Support Agent see and control your screen. Selecting the Grant permission for all actions during this session without prompting again checkbox will allow the MCS Support Agent to freely transfer files and click around your screen without prompting you for permission more than once. Click Ok to continue.
- Once all installation processes have completed, you will
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- see a Remote Support window with a chat option. If you are not the phone, you can type messages to your MCS Support Agent. You may also cancel the Webex by selecting Leave Session or the red X.
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The News and Announcement button allows you to view important announcements sent to you in regards to your software - training, critical 3rd party upgrades to prevent loss of function, End-of-Year/Beginning-of-Year releases. News and Announcements also appear at system startup, unless disabled.
- News and Announcements (similar upon login) will appear.
- Click the Read More link to review further information.
- If you no longer wish to have the announcement show upon login, place a checkmark in the Mark as Read box.
- If you wish to subscribe to RSS feeds click the link at the bottom of the window.
- Click Close when you are done reading announcements.
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