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This document provides details for resolving “In Progress” batches when they are encountered at the time of posting.
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When a meal is started, Newton creates an inbound and outbound connection for each serving line. Transactions are communicated between the main machine and POS machines in real time. If there is a communication interruption from a computer crash, power outage, etc., the POS machine will continue to function and save the data locally. It will resume sending data to the main machine when the connection is reestablished. In the event a connection is not established before the end of the meal, pending batches can be sent via removable drive when exiting the serving line, or saved for later submission when the network is once again available. |
Below you will find a 3 phase process for handling In Progress batches:
Phase 1: Attempting Retrieve from Main Machine - Using the Retrieve Function typically resolves the issue.
Phase 2: Restarting and Closing Point of Sale - This process will flush any pending transactions.
Phase 3: Sending Archives - This process will, in the event batches were sent via diskette but not retrieved, recover these batches.
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If you experience a network problem and your POS Machine is still functioning, you can still use the POS Machine to make sales. The data will be saved on the POS Machine and later transferred to the Main Machine (see below for more information)
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Phase 1: Attempting to Retrieve from Main MachineAnchor Phase 1 Phase 1
If communication is interrupted between machines during a meal, after the meal is stopped the batch may be marked as In Progress indicating that Newton has not received complete batch information from the POS machine. If network connectivity is restored prior to close of service the following steps should resolve any In Progress batches. In the event these steps do not resolve the issue, please continue on to Phase 2. | |
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| Step 1: From the Point of Sale menu, select Review Transactions. |  |
Step 2: Check the Status column for any batches marked In Progress.
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| Step 3: Select the Offline Data option, then click Retrieve. |  |
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Step 4: The status of the batch will change to Interrupted.
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| Step 5: Complete the posting process as usual. | |
Phase 2: Restarting and Closing Point of SaleAnchor Phase 2 Phase 2
If a meal is still running, restarting the POS program should reestablish communication with the main machine and update the batch. If the meal has been stopped, reopen Point of Service and then close Point of Service. This should send the batch from the POS machine to the main machine. | |||
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Step 1: Open Newton POS on the POS machine.
(It is not necessary to log in and open the POS line if transactions are not being processed.) |  | ||
| Step 2: Quit Newton POS by clicking Exit Point-Of-Sale. |  | ||
Step 3: If batches still pending, a warning message will appear.
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| Step 4: If the batch is successfully sent, retrieve batch data. (See How to Handle In Progress Batches) | |||
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Anchor Phase 3 Phase 3
Phase 3: Send Archive Batches
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| Phase 3 |
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