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| borderColor | #2c9fba |
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| bgColor | #ffffff |
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| title | Overview |
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This page houses information about tools in the Heartland group. These tools are built-in tools to assist Districts in passing and receiving information efficiently. |
All functions can be accessed by first clicking on the Utilities tab. Then, locating MCS Software in the ribbon.
Check for Upgrades
If upgrades are available, there will be an upgrade notification in the bottom right-hand corner of the window.
- From the Utilities tab, select Check for Upgrades.
- If an upgrade is available, a Continue window will appear informing you an upgrade is available. Click Yes to continue with the upgrade.
Image Added - You must restart MSA Client in order for changes to take place. Click OK to continue. You need to close MSA Client completely in order for changes to take place.
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Send Data to Tech
At times, you may have trouble with your software. In order for Support to troubleshoot some issues, you can Send Data to Tech. This allows Support staff to pull the data from your District and replicate the issue for further action.
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Data can only been sent to Tech from the server. |
- From the Utilities tab, select Send Data to Tech.
- In the Send data to tech window, select the Database Backup. You may also send additional files by clicking on the ellipsis button and selecting files from your local drive.
Once the transfer is complete, inform your Support case worker or submit a case if you have not yet done so.
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Customer Portal
The Customer Portal button allows you to quickly access the Portal tools. Portal tools include the ability to create a new sales request, browse documentation, create a new support case, browse the knowledge base, access certain software downloads, and update contact information.
- From the Utilities tab, select Customer Portal.
- You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
- Enter your Username and Password.Then, click Login. If you do not have a username and password, contact Support.
- Complete any necessary tasks.
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Remote Assistance
The Remote Assistance button allows you to quickly access the Support homepage. Then, your Support case worker will advise you how to proceed with remote connection if necessary.
- From the Utilities tab, select Remote Assistance.
- Select your product line from School Nutrition Solutions.
Follow the instructions given to you by your Support Agent.
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| You may be prompted to install Java in order for the connection to authorize and run properly. If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or what ever other positive answer is provided. |
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News and Announcements
The News and Announcement button allows you to view important announcements sent to you in regards to your software - training, critical 3rd party upgrades to prevent loss of function, End-of-Year/Beginning-of-Year releases. News and Announcements also appears at system startup, unless disabled.
- News and Announcements (similar upon login) will appear.
- Click the Read More link to review further information.
- If you no longer wish to have the announcement show upon login, place a checkmark in the Mark as Read box.
- If you wish to subscribe to RSS feeds click the link at the bottom of the window.
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- Click Close when you are done reading announcements.
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