...
...
| Anchor | ||||
|---|---|---|---|---|
|
If upgrades are available, there will be an upgrade notification in the bottom right-hand corner of the window.
- From the Utilities tab, select Check for Upgrades.
- If an upgrade is available, a Continue window will appear informing you an upgrade is available. Click Yes to continue with the upgrade.
- You must restart MSA Client in order for changes to take place. Click OK to continue. You need to close MSA Client completely in order for changes to take place.
...
| Anchor | ||||
|---|---|---|---|---|
|
At times, you may have trouble with your software. In order for Support to troubleshoot some issues, you can Send Data to Tech. This allows Support staff to pull the data from your District and replicate the issue for further action.
...
Once the transfer is complete, inform your Support case worker or submit a case if you have not yet done so.
...
| Anchor | ||||
|---|---|---|---|---|
|
The Customer Portal button allows you to quickly access the Portal tools. Portal tools include the ability to create a new sales request, browse documentation, create a new support case, browse the knowledge base, access certain software downloads, and update contact information.
- From the Utilities tab, select Customer Portal.
- You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
- Enter your Username and Password.Then, click Login. If you do not have a username and password, contact Support.
- Complete any necessary tasks.
...
| Anchor | ||||
|---|---|---|---|---|
|
The Remote Assistance button allows you to quickly access the Support homepage. Then, your Support case worker will advise you how to proceed with remote connection if necessary.
- From the Utilities tab, select Remote Assistance.
- Enter the code you received from your Support agent. Then, click Start Support Session.
You will be prompted by a series of processes that need to run in order for connection to occur.
Info title Java Install Java must be installed in order for the connection to authorize and run properly. If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or what ever other positive answer is provided. 
- Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue.
...
| Anchor | ||||
|---|---|---|---|---|
|
...
| width | 40% |
|---|
...
The News and Announcement button allows you to view important announcements sent to you in regards to your software - training, critical 3rd party upgrades to prevent loss of function, End-of-Year/Beginning-of-Year releases.
...
News and Announcements
...
| Column | ||
|---|---|---|
| ||
|
| Column | ||
|---|---|---|
| ||
|
...
| width | 40% |
|---|
also appears at system startup, unless disabled.
- News and Announcements (similar upon login) will appear.
- Click the Read More link to review further information.
- If you no longer wish to have the announcement show upon login, place a checkmark in the Mark as Read box.
- If you wish to subscribe to RSS feeds click the link at the bottom of the window.
- Click Close when you are done reading announcements.
...
| Column | ||
|---|---|---|
| ||
|
...
| width | 55% |
|---|
...