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This page houses information about tools in the MCS Software ribbon. MCS Software has These tools are built-in tools to assist Districts in passing and receiving information efficiently. |
All functions can be accessed by first clicking on the Utilities tab. Then, locating MCS Software in the ribbon.
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| Check for Upgrades | Remote Assistance |
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| Send Data to Tech | |
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| Remote Assistance | News and Announcements |
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If upgrades are available, there will be an upgrade notification in the bottom right-hand corner of the window.
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Step 1: From the Utilities tab, click the Check for Upgrades button.
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- If an upgrade is available, a Continue window will appear informing you an upgrade is available. Click Yes to continue with the upgrade.
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- You must restart
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- MSA Client in order for changes to take place. Click OK to continue. You
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- need to close
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- MSA Client completely in order for changes to take place.
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At times, you may have trouble with your software. In order for MCS Software Support to troubleshoot some issues, you can Send Data to Tech. This allows an MCS Support staff to pull the data from your District and replicate the issue for further action.
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Data can only been sent to Tech from the server. | ||
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- From the Utilities tab,
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- select Send Data to Tech
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- In the Send data to tech window, select the Database Backup. You may also send additional files by clicking on the
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- ellipsis button and selecting files from your local drive.
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Once the transfer is complete, inform your MCS Support case worker or submit a case if you have not yet done so.
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The Customer Portal button allows you to quickly access the Portal tools. Portal tools include the ability to create a new sales request, browse documentation, create a new support case, browse the knowledge base, create/browse ideas, access certain software downloads, search/browse solutions, and update contact information.
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- From the Utilities tab,
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- select Customer Portal
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- You will be redirected to the Customer Portal login page. Click on the button named Click Here To Login on the page.
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- Enter your Username and Password.Then, click Login. If you do not have a username and password, contact Support.
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- Complete any necessary tasks.
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The Remote Assistance button allows you to quickly access MCS Software's the Support homepage. Then, you can select the MCS Connect tab for MCS Support to remotely connect to your computer your Support case worker will advise you how to proceed with remote connection if necessary.
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- Enter the code you received from your Support agent. Then, click
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- Start Support Session.
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You will be prompted by a series of processes that need to run in order for connection to occur.
Info title Java Install Java must be installed in order for the connection to authorize and run properly.
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If you receive any type of notification or pop-up in regards to Java, please select Run, Yes, Install, or what ever other positive answer is provided.
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- Once all installation processes have completed, you will be warned that you are about to share your screen. Click Ok to continue.
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The News and Announcement button allows you to view important announcements sent to you in regards to your software - training, critical 3rd party upgrades to prevent loss of function, End-of-Year/Beginning-of-Year releases.
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