OverviewThis document provides details for resolving “In Progress” batches when they are encountered at the time of posting. | Expand |
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| Click For Advanced Information |
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| When a meal is started, Newton creates an inbound and outbound connection for each serving line. Transactions are communicated between the main machine and POS machines in real time. If there is a communication interruption from a computer crash, power outage, etc., the POS machine will continue to function and save the data locally. It will resume sending data to the main machine when the connection is reestablished. In the event a connection is not established before the end of the meal, pending batches can be sent via removable drive when exiting the serving line, or saved for later submission when the network is once again available. |
Below you will find a 3 phase process for handling In Progress batches: Phase 1: Attempting Retrieve from Main Machine - Using the Retrieve Function typically resolves the issue. Phase 2: Restarting and Closing Point of Sale - This process will flush any pending transactions. Phase 3: Sending Archives - This process will, in the event batches were sent via diskette but not retrieved, recover these batches. | Info |
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If you experience a network problem and your POS Machine is still functioning, you can still use the POS Machine to make sales. The data will be saved on the POS Machine and later transferred to the Main Machine (see below for more information) |
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