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Anchor Phase 1 Phase 1
Phase 1: Attempting to Retrieve from Main Machine
| Phase 1 | |
| Phase 1 |
If communication is interrupted between machines during a meal, after the meal is stopped the batch may be marked as In Progress indicating that Newton has not received complete batch information from the POS machine. If network connectivity is restored prior to close of service the following steps should resolve any In Progress batches. In the event these steps do not resolve the issue, please continue on to Phase 2.
| Step 1: |
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| From the Point of Sale |
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| menu, |
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| select Review Transactions. |  |
| Step 2: |
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| Check the Status |
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| column for any batches |
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| marked In Progress. |
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| Step 3: |
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| Select the Offline Data |
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| option, then |
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| click Retrieve. |  |
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Step 4: |
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The status of the batch will change |
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to Interrupted.
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| Step 5: |
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| Complete the posting process as usual. | |
Phase 2: Restarting and Closing Point of Sale
If you are still serving a meal, restarting the POS program should reestablish communication with the main machine and update the batch. If the meal has been stopped, reopen Point of Service and then close Point of Service. This should send the batch from the POS machine to the main machine.
Step 1: |
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Open Newton POS on the POS machine.
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It is not necessary to log in and open the POS line if you are not serving a meal.) |
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| Step 2: |
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| Quit Newton POS by |
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| clicking Exit Point-Of-Sale. |  |
Step 3: |
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If batches still pending, a warning message will appear. |
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| Step 4: |
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| If the batch is successfully sent, retrieve batch data ( |
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| Info |
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If communication between the machines is still not available, you will be given an option to send data offline. See the Manually Transferring Data document for more information. |
Phase 3: Send Archive Batches
If Newton POS loses communication with the main machine, when it is shut down it creates an archive file. If the Retrieve function and the Restart process have not sent the batch data, the next step is to send the archived batch file.
Step 1: |
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Open Newton POS on the POS machine.
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It is not necessary to log in and open the POS line if you are not serving a meal.) |
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| Step 2: |
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| Select Send Archived Batches |
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| from the POS menu. |  |
Step 3: |
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Select the archive date that needs to be sent and |
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click Open.
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| Step 4: |
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| Click Exit Point-Of-Sale |
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| to close the program. | | ||
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| Step 5: | ||
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| If the batch is successfully sent, retrieve batch data ( |
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| Info |
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If communication between the machines is still not available, it may be necessary to manually transfer the batches. See the Manually Transferring Data document for more information. |