Page Comparison

Logging into the Customer Portal

Step 1 - Open the MCS Customer Portal in your web browser (http://customers.mcssoftware.net).
Step 2 - Enter your login information: Login to the Customer Portal by accessing the Heartland Payment Systems - School Solutions - MCS Software homepage. Then, select one of the following 3 options:

1. Click on Sign In and select MCS Customer Portal.
2. Click the Support link on the right under MCS Software and select the MCS Customer Portal link.
3. Click the Support tab and select the MCS Customer Portal link.

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Step 2: Enter your Username and Password and click Login. If you do not have login information, contact MCS Customer Support.

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Step 3 - You : You will be taken to your District/School Home Page. From here you can access all areas of the portal.

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Home Page Layout

The Home Page is broken into sections to make browsing easier to navigate. Some of the topics are redundant from one section to another.Image Added

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Top Tab Menu - Select a tab to view the page for that subject.

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• Home
• Cases
• Solutions
• Documents - Not currently in use
• Ideas
• Software Downloads
Sales Requests

• Common Links - Select a link to be taken to that page.
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  • Create a case for CUSTOMER SUPPORT
  • Request Sales Information
  • View Ideas
  • Browse Solutions
  • Browse Documents - Currently not in use
  • Download software
  • UpdateMyInformation

• Get Online Support - Click Connect to contact an online representative.
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• Find Solutions - Type in a question to search for a solution to your issue. Also see Browse Solutions.
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Home Layout

Welcome, client

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• • My Profile - Your account information as displayed in the My Account information section. Click the link to view your profile and make changes.
  • Logout - Logs you out of the customer portal.

Common Links

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• • New Support Case - Create a new case in the support queue.
  • MCS Knowledge Center - Access information about the MSchool Tools Suite
  • Download Software - Download upgrades for software, scanner drivers, custom plugins, etc.

Release Notes - Click on the appropriate software link to review release notes for a program..

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Recent Items - List of recently active

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cases.

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Common Links

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• Support - Create a new case in the support queue.
• Corp Site - Opens the Heartland School Solutions homepage.

My Account - Displays the your current account information. You may update your information by clicking on the My Profile link.

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