Page Comparison

...

Log in to the Customer Portal

1. Login to the Customer Portal by

   accessing the Heartland Payment Systems - School Solutions - MCS Software homepage. Then, select one of the following 3 options:
   1. Click on Sign In and select MCS Customer Portal.
   2. Click the Support link on the right under MCS Software and select the MCS Customer Portal link.
   3. Click the Support tab and select the MCS Customer Portal link.
      Image Removed
2. You will be redirected to the Compass Customer Portal login page. Click on the button named Click Here To Login on the page.
   Image Removed
3. Enter your Username and Password and click Login

   navigating tohttp://help.heartlandschoolsolutions.com, then click Login to be taken to the login page. If you do not have

   login information, contact MCS Support. 
   Image Removed
4. You will be taken to your District/School Home Page. From here you can access all areas of the portal.
   Image Removed

Top Tab Menu - Select a tab to view the page for that subject.

Image Removed

• Home
• Cases

Home Layout

Welcome, client

Image Removed

• • My Profile - Your account information as displayed in the My Account information section. Click the link to view your Profile and make changes.
  • Logout - Logs you out of the customer portal.

...

Image Removed

• • New Support Case - Create a new case in the support queue.
  • MCS Knowledge Center - Access information about the MSchool Tools Suite
  • Download Software - Download upgrades for software, scanner drivers, custom plugins, etc.

Release Notes - Click on the appropriate software link to review Release Notes for a program..

...

Recent Items - List of recently active cases.

Image Removed

...

Image Removed

• Support - Create a new case in the support queue.
• Corp Site - Opens the Heartland School Solutions homepage.

...

Image Removed

Cases Layout

Welcome, client

Image Removed

...

1. an account, you can request access by sending an email to hss_resourcecentralrequest@e-hps.com.

   Image Added

2. You will now have access to the Support Portal. Select an option from the drop-down menus at the top of the page, or enter a word or phrase in the search bar to search our library of knowledge articles.

   Image Added

• Home - Click the home button to return back to the main Support Central page.

• Knowledge - Access the MCS Download Center or other Heartland product learning centers from here. You can also access our File Library or look through knowledge articles related to your Heartland product(s).

• Topics - Select your product from the drop-down menu to see the associated knowledge articles.

• District Management - Select an option from the drop-down menu to review cases, contacts, addresses, and invoices for your district.

• Ideas - Let your voice be heard! Submit an idea you have about things we could improve in the future!

Your Profile

Select your name from the upper-right corner, then select an option from the drop-down menu.

• Home - Return back to the Support Central home page.

• My Profile - View your profile information and some basic engagement statistics.

• My Settings - Update who can see your profile information.

• Contact Support - View support cases for your district or submit a new case.

• Logout - Logs you out of

the customer portal

• Support Central.

...

Image Removed

• • New Support Case - Create a new case in the support queue.
  • MCS Knowledge Center - Access information about the MSchool Tools Suite
  • Download Software - Download upgrades for software, scanner drivers, custom plugins, etc.

Release Notes - Click on the appropriate software link to review Release Notes for a program..

...

Recent Items - List of recently active cases.

Image Removed

...

Image Removed

Image Removed

View - Use the dropdown menu to select the type of case you would like to view.

...

Contact Support

We are always here for you!