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Yes. Applications appearing in Application Review are there because an issue has been determined by the system. These applications will not be fully processed and meal benefits will not be awarded until all issues have been cleared up.

1. From the Home tab, select Application Review or, if you are still working with scanning Q&A, you will be directed to the application review window.
    
2. The top row is automatically selected. Click the Edit Application button under the Application Review ribbon.
    

3. Refer to the Problems window in the lower left-hand corner to see why an application has been held for review.

    

   DC Student	Invalid Adult SSN	Missing Household Members List	Second application, increasing benefits	Student Not Found	Total Members Mismatch
   DC Students Mixed with Non-DC	Invalid SNAP Case Number	Missing Income	SNAP/TANF application	Suspicious Income	Zero Income
   Foster Child	Manual Review	Missing Income Frequency	Special Circumstances	Suspicious Total Members

    

   1. Attempt to match the student by double-clicking the Matched column for the student. Follow the directions above to match or not match the student. If you cannot locate the student in the system, place a check mark in the Problems box to indicate the student has not been found. The record will remain in the Application Review queue until the student is matched successfully.
   2. Verify which field is missing income. In this case, the student is missing income. If the student has no income, click in the No Income box. (The "student - no income" will not apply to all districts.)
   3. The Missing Income Frequency error can be resolved by clicking on the respective Missing Income column and choosing a frequency.
       
4. After you have made all changes, click Save Changes & Process. If all issues have been resolved, a window with the student's meal status will appear.
    
5. Continue the same process through the rest of the student applications.

_{The following problems are holding this student's record:}

• • _{Student not found}
  • _{Missing income}
  • _{Missing income frequency}

Once applications are fully processed, letters will automatically be generated by the system. Letters are stored in the print queue waiting for you to release them.

Notification letters include:

• Application processed and benefits awarded (free, reduced, full pay)
• Application Incomplete and reasons why the application is incomplete
• Benefits decreased
   

1. From the Home tab, click on Print Letters.
    
2. Choose which letter type to print and how to sort the letters. When you have completed setting up print options, click Ok.
   
   1. Kinds of Letters to Print - If you have setup a separate template for Notification Letters, use the drop-down menu to select the correct letter, otherwise, leave the Normal Letters default selected.
   2. Letter Sort Order - Use the drop-down menu to choose how letters should be sorted for printing.
   3. You can also choose to print letters for all schools, a specific school, or by category by using the magnifying glass icon.
       
3. Letter batch counts will only print the maximum amount established in System Settings. To proceed with letter printing, click Ok.
    

4. In the Letters window, review the notification letters.

   Use the printer  icon to print, the PDF disk  icon to export/save, or the PDF envelope Image Removed icon to email letters.
    

5. You will be asked if all letters in the batch printed successfully. If they printed correctly, click Yes and the printed batch will appear in Review Batches.