Page Comparison

Since everyone's handwriting is unique, the system will have questions. That's why there's a Scanning Q&A process. This process highlights and zooms in on the questionable information and makes a best guess what it thinks is correct. You need to verify that information or change it so it's correct. "Hot keys" will allow you to breeze through the application process more quickly.

1. Home From the Home tab, select Scanning Q&A or c lick click the Scanning Q/A button located in the shortcuts ribbon of the Recognize screen.
    

2. As each application runs through the Q/A process, the field will highlight in yellow. An enhanced image of the highlighted arrow will appear at the bottom of the screen (*Note the blue arrows showing this). 

   In the student match field, the best match for the student will appear. The higher the score, the better the match for the student.
    

3. Once you have ensured the student on the application is the student in the system, click Match Found. If you cannot locate or ensure the student on the application and the student in the system is the same, click No Match Found.
    
4. The Q/A process will next bring you through the verification process of other fields listed on the application. As the process continues through each zoning area, you will notice an edit area at the bottom of the screen.
    
5. In the example below, the applicant has made an error and the system has recognized value for the zone. Make any necessary corrections in the zone area. In this case, simply use your mouse to highlight and delete the information. Then, click Enter.
    

6. Continue through the process for each application. When you have completed, the last application, the Batch Completed window will appear. Click Ok.

   Info
   Once an application has completed the Q&A process, one of two things will happen. If there are no issues with the application, the application will be processed, benefits awards, and a letter queued. If there are issues with the application (such as a missing signature), the application will be placed in Application Review.