Versions Compared

Old Version 77

changes.mady.by.user Robin Rodrigue

Saved on

compared with

New Version 78

changes.mady.by.user Robin Rodrigue

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Below you will find a 3 phase process for handling In Progress batches: 

 

Phase 1: Attempting Retrieve from Main Machine - Using the Retrieve Function typically resolves the issue.

Phase 2: Restarting and Closing Point of Sale - This process will flush any pending transactions.

Phase 3: Sending Archives - This process will, in the event batches were sent via diskette but not retrieved, recover these batches.

...

If a meal is still running, restarting the POS program should reestablish communication with the main machine and update the batch. If the meal has been stopped, reopen Point of Service and then close Point of Service. This should send the batch from the POS machine to the main machine.

Step 1: Open Newton POS on the POS machine.

  • From the Newton POS Login screen, click Cancel to access the Quite Newton Point-of-Sale menu.

(It is not necessary to log in and open the POS line if transactions are not being processed.) 

Step 2: Quit Newton POS by clicking Exit Point-Of-Sale. 

Step 3: If batches still pending, a warning message will appear.

  • Click Yes to send the pending batches. 
Step 4: If the batch is successfully sent, retrieve batch data. (See How Do I Handle In Progress Batches?Phase 1) 
Info

If communication between the machines is still not available, there is an option to send data offline. See the Manually Transferring Data document for more information.

 

Anchor
Phase 3
Phase 3
Phase 3: Send Archive Batches

If Newton POS loses communication with the main machine, when it is shut down it creates an archive file. If the Retrieve function and the Restart process have not sent the batch data, the next step is to send the archived batch file. 

Step 1: Open Newton POS on the POS machine.

  • From the Newton POS Login screen, click Cancel to access the main menu.

(It is not necessary to log in and open the POS line if transactions are not being processed.) 

Step 2: Select Send Archived Batches from the POS menu. 

Step 3: Select the archive date that needs to be sent and click Open.

  • The file name is the archive date in YYYYMMDD format. 
Step 4: Click Exit Point-Of-Sale to close the program.
Warning

POS must be closed for the batch to be sent to the Manager's machine.

Step 5: If the batch is successfully sent, retrieve batch data. (See How Do I Handle In Progress Batches?Phase 1)
Info

If communication between the machines is still not available, it may be necessary to manually transfer the batches. See the Manually Transferring Data document for more information.