Overview

The overall goal of this training guide is to make you, the Trainer, feel stronger, smarter, more powerful and look good. In the event that these goals are not accomplished, hopefully we can, at a minimum, provide direction that will demonstrate how to guide one or more employees in the use of Franklin - Free & Reduced Application Processing System.

The expected audience of this guide are both Support and District Personnel responsible for training end-users in the software.

This guide has been broken down into individual categories based on functional use of the system. The flow has been carefully thought out to not only demonstrate use, but to allow some topics to be addressed early in the learning process as they will be fundamentally useful throughout.

As with all aspects of our software, feedback from those actually using our product provides us the best insight to develop the most informative, user-friendly tools on the market. We would love to hear feedback, both good and bad, so we know what works and where we can improve moving forward. Simply login to the Customer Portal and submit a case.

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